Dissatisfied with our service
Tommys Real Estate complaint process
Tommys Real Estate Ltd has an established customer complaint process. In the event that the service provided by a salesperson licensee does not meet the expectation of the prospective client, client or customer, those concerns should be addressed in the first instance to the Area Owner /Franchise Owner concerned. If a satisfactory outcome is not achieved, the matter may be referred in writing to The Directors /Owners of Tommys Real Estate Ltd Tommy Heptinstall or David Platt who will register the issue as a formal complaint and action it in accordance with the in-house procedures.
Click here to view our in-house complaint process.
Making a Complaint Through the Real Estate Agents Authority
Prospective clients, clients or customers should be aware that they may access the Real Estate Agents Authority complaints process without first using the in-house procedures; and that any use of the in-house procedures does not preclude their making a complaint to the Authority.
The Real Estate Agents Authority can be contacted at their interim mailing address here:
The Real Estate Agents Authority
c/- PO Box 25-063
Wellington 6146
New Zealand
Through their website here: http://www.reaa.govt.nz
Or via their online contact form here: http://www.reaa.govt.nz/contact-us/
Customer Relations Manager
If you have an issue with our service, we are keen to help resolve it. In the first instance, we recommend speaking to your salesperson about any problems you have. You can take the matter further by contacting the local Area Owner /Franchise Owner or by contacting the company Owners Tommy Heptinstall or David Platt.
Kapiti - Kapiti Properties Ltd
Chris Packer
P O Box 440
Paraparaumu 5254
Ph: 027 577 8874 e-mail: chris@tommyskapiti.co.nz
Johnsonville - Ron Beccard Ltd
Ron Beccard
P O Box 11390
Johnsonville
Wellington 6440
Ph: 027 444 4900 e-mail: ron.beccard@tommysjville.co.nz
Paremata - Mana Esplanade Realty Ltd
Euon Murrell
P O Box 57273
Mana 5247
Ph: 0274 458 191 e-mail: euon.murrell@tommysmana.co.nz
Lower & Upper Hutt - Safari Real Estate
Mark Coffey
Cnr Queens Drive & Waterloo Rd
Lower Hutt 5010
Ph: 027 542 8237 e-mail: mark@tommyshv.co.nz
Wellington - Tommy's Real Estate
Tommy Heptinstall or David Platt
P O Box 6296
Marion Square
Wellington 6141
Ph: 021 453 549 - Tommy e-mail: theptinstall@tommys.co.nz
Ph: 021 381 685 - David e-mail: dplatt@tommys.co.nz